Multiple Choice: Choose only one answer
and mark the corresponding letter on your scantron. Each question is worth 2
points.
1. Another word for decoding is __________.
- interpretation
- speaking
- creating
- noise
2. Imagine that you are listening to a speech
about AIDS and HIV. One of the speaker’s main points describes ways to respond
to the devastating news that you or someone in your family is HIV Negative. You
are confused by this, because you know that HIV Negative means that someone isn’t
infected with the virus that leads to AIDS. What is happening in this
situation?
- The speaker
obviously plagiarized the speech, because he/she doesn’t know the correct
terms.
- The channel
of the message is faulty, or else the correct term would be sent and
received.
- The speaker’s encoding and the listener’s
decoding are interfering with communication.
- External
noise is keeping the message from being sent and received accurately.
3. The terms feedback and context are introduced
in which of the communication models?
- communication
as action
- communication as interaction
- communication
as reaction
- communication
as transaction
4. Which of the following is an example of
intrapersonal communication?
- talking to
friend about biology class
- telling your
roommate about a personal problem
- mentally rehearsing what you have to do that day
D.
ordering a pizza over the phone
5. Which of the following is an attribute of
interpersonal communication?
A.
Interpersonal communication is
linear.
B.
Interpersonal communication is
a monologue.
C.
Interpersonal communication
involves responding to people’s roles.
D. Interpersonal
communication involves mutual influence.
6. According
to Maslow’s framework on the process of becoming self-aware, a person whose
communication skills are effective and are second nature is working at which
level?
A.
unconscious incompetence
B.
conscious incompetence
C.
conscious competence
D. unconscious competence
7. Danielle
consistently describes herself as a confident, outgoing woman. Her description
coincides with which of the following terms?
A. self-concept
B.
self-image
C.
self-expectations
D.
self-fulfilling prophecy
8. Jason spends hours every day
working at the gym. He also takes great care in keeping his sports car well
maintained and spotless. According to James’ theory of the self, Jason is
taking care of his ____________________.
A.
material self
B. social self
C. spiritual self
D. emotional self
9. José
was raised in a Cuban-American community. Although he had many college friends
from other co-cultures, he proudly maintained his Cuban roots by sprinkling his
speech with Spanish phrases. In addition, he enjoyed sharing examples of
cultural norms from his family and neighborhood in his communication class.
These examples show which kind of influence on José’s self-concept?
- communication
with others
- association with groups
C.
roles we assume
- self-fulfilling
prophecy
10. The stage of perception in which we put
information into patterns is called _____________.
- attention
- reframing
- interpretation
- organization
11. Which
of the following statements is most accurate concerning stereotypes?
- All
stereotypes are negative.
- We stereotype people because of our nature to
simplify and categorize.
- People who
use stereotypes are usually doing so intentionally.
- It is fairly
easy to rid ourselves of harmful stereotypes.
12. When
asked to describe himself, Bernard talks about his sports car, career, and
home. Bernard’s response demonstrates which of the following?
- other-oriented
communication
- ascription
orientation
- achievement orientation
- ethnocentric
communication
13. The
Sapir-Whorf Hypothesis suggests which of the following?
- Language and
thought are exclusive of one another.
- People
regularly conceive of ideas for which they have no word.
- Language is controlled by thought.
- Language
does not impact our worldview.
14. When
Carol and Marcia talked about going home for spring break, Carol thought of
home-cooked meals, free laundry, and time to spend with old friends. Marcia
thought only of the bickering and fussing between her parents. Which of the
following statements describes this situation?
- Carol and
Marcia are bypassing when they discuss where they are going to spend their
vacations.
- Carol and
Marcia have different denotations for the word “home.”
- Carol and Marcia have different connotations for
the world “home.”
- Carol and
Marcia are polarizing the word “home.”
15. Tommy
went to Taiwan for a vacation. Since he couldn’t read the restaurant menu, he
asked the waiter to bring him a traditional Taiwanese meal. It was delicious.
When he was done he asked the waiter what the meat was, because he hadn’t
tasted anything like it before. The waiter told him it was dog meat. Tommy
became sick to his stomach, and rushed to the bathroom. Tommy’s reaction
reflects the power of words to ______________.
- make and
break relationships
- affect and
reflect culture
- affect thoughts and actions
- build
barriers
16. When
words reflect unqualified, often untrue generalizations that deny individual
differences among people, they become the language barrier of ____________.
- bypassing
- polarization
- allness
- denotation
17. Jack
announces at the fraternity meeting that there will be a dance next weekend,
and everyone is invited to bring their girlfriend. This is an example of
_________________.
- sexist language
- heterosexist language
- homophobic
language
- generic
language
18. According
to Mehrabian’s research, the most significant source of emotional meaning in
our communication is ______________.
A.
our voice
B.
our words
C.
our face
D.
our posture
19. According to Mehrabian, nonverbal communication
conveys 93% of the _______________.
A. meaning of our messages
B.
emotional meaning of our messages
C.
literal meaning of our messages
D.
subjective meaning of our messages
20. Estella
wanted her grandmother to know how much she appreciated her grandmother’s
monetary gift for her birthday. She have her a big hug, and said with
enthusiasm, “Thanks Gram – I really can use this!” Estella’s voice and hug are
examples of which function of nonverbal behavior?
A.
to repeat
B.
to complement
C.
to substitute
D.
to regulate
21. Displays of culture such as clothing, jewelry,
and makeup are called __________________.
A.
artifacts
B.
gestures
C.
illustrators
D.
vocalics
22. After
Aisha got off the phone her face looked like it had fallen two inches. She
looked down, and walked to her room slowly. Maya said to her, “What happened?”
In reading Aisha’s facial expressions, Maya was using Aisha’s
________________________.
A. affect displays
B.
regulators
C.
adaptors
D.
emblems
23. Cultures
in which the members evaluate “close” proximity as negative and bad, and “far”
proximity as positive and good are ________________.
A.
high contact
B. low contact
C.
developing nations
D.
industrialized nations
24. Listening
involves the following processes:
A.
awareness, rejecting, decoding, remembering, and
reacting
B. selecting, attending,
understanding, remembering, and responding
C.
selecting, acknowledging, and
comprehending
D.
attending, sorting, interpreting, filtering, and
rehearsing
25. Which of the
following is a recommended strategy for dealing with emotional noise?
A.
Focus primarily on the speaker’s emotions.
B.
Avoid expressing your emotions.
C.
Use self-talk to
manage your emotions.
D.
Immediately respond to the listener with the
emotions you are feeling.
26. As she was
listening to Teri’s account of her family vacation, Serena was mentally making
a list of the shopping she had to do that afternoon. Which of the following
best describes the cause of Serena’s failure to listen?
A.
self-focus
B.
emotional noise
C.
criticism
D.
information overload
27. Information
processing rate can be a barrier to listening because ____________________.
A.
people are
normally capable of processing information faster than most speakers speak.
B.
people are hardly ever capable of processing
information as fast as most people speak.
C.
there is such a wide variety of processing abilities
among people that no matter how fast or slow you speak, it will not be
appropriate.
D.
recent research shows that there is little
connection between speaker rate and listening effectiveness.
28. Poor listening often takes
place because receivers make faulty assumptions about the nature of the
information they are taking in: Sometimes we assume the information is too
simplistic, other times we assume it is too complex. Which of the following personality types have
a problem tuning out information they assume is too complex?
A.
Strong
uncertainty avoiders
B.
Weak uncertainty avoiders
C.
Ethnocentrists
D.
Machiavellians
29. Kip,
an electrical engineer, was recently sent by his company to Saudi Arabia to
work for his organization’s Middle Eastern affiliate. Kip’s Saudi supervisor ordered Kip around,
often used threats as a motivational tool, and became angry when Kip asked him
questions. Kip ended up quitting his
job. What cultural difference probably
caused Kip to misinterpret his supervisor’s management style as rude and
insulting?
A.
Individualism
B.
Power distance
C.
Collectivism
D.
Uncertainty avoidance
30. Being
mindful requires that we are ______________________________________.
A. consciously
aware of cultural differences rather than ignoring the differences.
B.
think of what we will we say once the
speaker is finished talking.
C.
consciously aware of our feedback.
D.
focused on preserving our relationship
with other people.
31. The
use of silence as a verbal ritual is frequently employed in which of the
following?
A.
Masculine culture
B.
Feminine culture
C.
Low-context culture
D.
High-context
culture
32. Beancake portrayed traditional 1933
Japanese culture as ________________________.
A.
high-context
B.
strong uncertainty avoidance
C.
large power distance
D.
All of the above
33. The
Johari Window __________________________________________.
A.
stays relatively consistent for most people in most
relationships.
B.
changes from relationship to relationship, but stays
the same for the duration of that relationship.
C.
differs from
person to person for each relationship, and changes during the stages of
relationship.
D.
A and B are true, but not C.
34.
According to the textbook, the
normative amount of emotional expression shown by individuals from the United
States is ______________________________.
A.
more than most other cultures.
B.
less than most other cultures.
C.
about the same as most other cultures.
D.
falls in the
middle of most other cultures.
35.
A common pattern in United
States culture is for one person’s self-disclosure to be followed by a similar
self-disclosure from the other person. This is the characteristic of
self-disclosure known as _____________________________.
A. reciprocity
B.
appropriateness
C.
assessment
D.
reflexivity
36. Altman
and Taylor’s model of social penetration includes __________________________.
- how people reduce
uncertainty about each other in the early stages of a relationship.
- how people make use of
verbal and nonverbal communication to form impressions of the other
- how much and what kind of information we reveal in
various stages of a relationship
- how men and women
communicated differently in friendship relationships.
37. Eileen
and Roberto study together for their communication class. They find themselves
discussing a wide variety of topics, but have kept their personal disclosures
minimal and the interaction superficial. This relationship would be
characterized as having _______________.
A.
great depth but little depth.
B.
great breadth but
little depth.
C.
neither much depth nor breadth.
D.
great depth and breadth.
38. A
tendency to seek out individuals who represent the same level of physical
attractiveness as oneself is __________________________.
A.
affection.
B.
inclusion.
C.
short-term attraction.
D.
matching
hypothesis.
39.Which of the following theories
studies the driving human motivation to increase predictability by
marginalizing the unknown in one’s circumstances?
A.
Social penetration
B.
Uncertainty
reduction
C.
Expectation violation
D.
Primary socialization
40. Nonverbal and verbal cues that indicate liking
are referred to as _________________.
A. immediacy.
B.
proximity cues.
C.
complementarity.
D.
inclusion cues.
True/False Questions
41. Frank Dance’s helical model of communication
suggests that communication can be reversed. F
42. Because many nonverbal behaviors may occur at
the same time, it is sometimes difficult to interpret nonverbal behavior
accurately. T
43. According to the textbook, your self-image is
how you view yourself in a particular situation. T
44. ”Vote for Bush or pay more taxes!” is an
example of polarization. T
45. “Fag” would be considered a trigger word for
many people. T
46. Generally speaking, gestures that are friendly
in one culture will be friendly in another. F
47. Attending to a message means spending a
considerable amount of time processing a particular message. F
48. Women are better at shifting attention between
simultaneous messages than men. T
49. Asking appropriate questions is one of the
methods given for listening with empathy. T
50. A worldview is the general cultural perspective
that determines how the culture perceives various forces in explaining why
events occur the way they do. T
Extra credit question:
51. Pejorative
words used to cause explicit group devaluation are __________________.
- ethnocentric
- ethnophaulisms
- ethnolinguistic
- ethnic
identities
